重开会话 - AIRUDDER API

请求参数

Header 参数

Authorization

string

必需

默认值:

Token 3Ksb9EkFDQHBhAbvYDTq4+pGGjNRAuLtPF9MMt9E97hX+OgLWTmeZtdGZyjR+YqU

Content-Type

string

必需

默认值:

application/json

User-Agent

string

可选

默认值:

Airudder

Body 参数application/json

call_id

string

会话id

必需

seat_id

string

坐席id

必需

seat_group

string

坐席组id

必需

示例

{
    "call_id": "53b4eac7ea11fccc3aa3b15ad921d9b0",
    "seat_id": "1212",
    "seat_group": "12"
}

示例代码

Shell

JavaScript

Java

Swift

Go

PHP

Python

HTTP

C

C#

Objective-C

Ruby

OCaml

Dart

R

curl --location --request POST 'https://api.airudder.com/api/v1/session/reopen' \
--header 'Authorization;' \
--header 'User-Agent: Airudder' \
--header 'Content-Type: application/json' \
--data-raw '{
    "call_id": "53b4eac7ea11fccc3aa3b15ad921d9b0",
    "seat_id": "1212",
    "seat_group": "12"
}'

返回响应

🟢200成功

application/json

Body

request_id

string

请求唯一标识

必需

code

string

请求响应码

必需

message

string

请求响应说明

必需

data

object

请求响应数据

必需

call_id

string

会话id

必需

channel

string

渠道名

必需

channel_id

string

渠道id

必需

user

object

用户信息

必需

trans_time

string

转人工成功时间戳

必需

agent_replied

string

坐席是否回复

必需

is_read

string

会话是否有未读消息

必需

status

enum<string>

会话状态

必需

枚举值:

closedmanualedunknown

last_msg

object

最后一条消息

必需

示例

{
    "request_id": "string",
    "code": "string",
    "message": "string",
    "data": {
        "call_id": "string",
        "channel": "string",
        "channel_id": "string",
        "user": {
            "id": "string",
            "name": "string"
        },
        "trans_time": "string",
        "agent_replied": "string",
        "is_read": "string",
        "status": "closed",
        "last_msg": {
            "msg_id": "string",
            "seat_id": "string",
            "timestamp": "string",
            "sender_type": "string",
            "content": {
                "type": "string",
                "email": {
                    "from": "string",
                    "to": [
                        "string"
                    ],
                    "subject": "string",
                    "html": "string",
                    "attachments": [
                        {
                            "origin_url": "string",
                            "name": "string"
                        }
                    ],
                    "cc": [
                        "string"
                    ],
                    "bcc": [
                        "string"
                    ]
                }
            }
        }
    }
}