- API 文档介绍
- Introductions
- 快速上手
- Quick Start
- 鉴权方法
- Get the Authorization token
- 全局错误代码
- Error Codes
- 催收
- Collection
- Quick Start
- APIs Related to Calling Tasks
- APIs Related to Calling Plans
- Obtain the List of Strategies
- Create a Dialing Plan with Strategy
- Obtain the Information of Plan Status
- Obtain the Information of Each Round of the Plan
- List the Task Created
- Cancel a Calling Task
- Cancel a Certain Call in a Plan
- Webhook of Plan
- Webhook of Task
- Webhook of Call
- Obtain the Detailed Information of Tasks
- Obtain a Call Recording
- Obtain Task Recordings
- Obtain All Call Recordings of a Number in the Plan
- 营销&电商
- Telemarketing & E-commerce
- Quick Start
- APIs Related to Calling Tasks
- APIs Related to Calling Plans
- Obtain the List of Strategies
- Create a Dialing Plan with Strategy
- Obtain the Information of Plan Status
- Obtain the Information of Each Round of the Plan
- List the Task Created
- Cancel a Calling Task
- Cancel a Certain Call in a Plan
- Webhook of Plan
- Webhook of Task
- Webhook of Call
- Obtain the Detailed Information of Tasks
- Obtain a Call Recording
- Obtain Call Recordings
- Obtain All Call Records of a Number in the Plan
- 信审
- Info Check
- Quick Start
- APIs Related to Calling Tasks
- APIs Related to Calling Plans
- Obtain the List of Strategies
- Create a Dialing Plan with Strategy
- Obtain the Information of Plan Status
- Obtain the Information of Each Round of the Plan
- List the Task Created
- Cancel a Calling Task
- Cancel a Certain Call in a Plan
- Webhook of Plan
- Webhook of Task
- Webhook of Call
- Obtain the Detailed Information of Tasks
- Obtain a Call Recording
- Obtain Call Recordings
- Obtain All Call Records of a Number in the Plan
- Workflow 工作流
- 预测式外呼信息回调
- 创建一个新的Workflow任务
- 获取workflow模板列表
- 为workflow任务新增名单
- 更新workflow任务内的名单信息
- 取消workflow任务内某个电话的后续流程
- Workflow外呼电话拨打结束通知 (催收/营销/电商示例)
- Workflow外呼电话拨打结束通知 (信审示例)
- 自定义API 节点数据推送
- 验证 自定义API 节点数据推送
- 停止workflow任务
- 获取workflow任务列表
- 获取workflow实例的子任务列表信息
- 获取workflow节点运行的外呼任务
- 获取workflow外呼任务明细 (催收/营销/电商示例)
- 获取workflow外呼任务明细（信审示例）
- 根据callee/caseid和taskid/workflow_id获取电话信息和录音链接
- 根据callid获取电话信息和录音链接
- 获取workflow里单个电话的所有录音
- 通过 case_id/callee 查询 workflow_id
- workflow 名单结束通知
- workflow 状态变更通知
- 获取workflow节点运行的WABA任务
- 获取workflow内WABA任务明细
- Workflow内WABA消息状态变更通知
- Workflow内Chatbot会话结束通知
- Workflow
- Webhooks of the Info of Predictive Dialer System
- Create a New WorkFlow Task
- Obtain the List of Workflow Templates
- Add lists to an workflow task
- Update the List Info of Workflow Task
- Cancel the processes for a specific list
- Notification of Call Completion in Workflow (Debt Collection/Marketing/E-commerce)
- Notification of Call Completion in Workflow(Info Check)
- Custom API Node Data Push
- Verify the Custom API Node Data Push
- Stop the Workflow Task
- Obtain the Workflow Task List
- Obtain the Subtask List of the Workflow
- Obtain the Outbound Task List of Workflow
- Obtain the Outbound Task Details of Workflow(Collection/Telemarketing/E-commerce)
- Obtain the Outbound Task Details of Workflow(Info Check)
- Obtain Call Information and Recording Links by callee/caseid and taskid/workflow_id
- Obtian Call Information and Recording Link by Call ID
- Obtain All the Recordings of a Single Number in the Workflow
- Query workflow_id using case_id/callee
- Notification for Workflow List Completion
- Notification of Workflow Status Change
- Obtain the WABA Tasks List of Workflow
- Obtain the WABA Task Details of Workflow
- Notification of WABA Message Status Alteration in Workflow
- Chatbot Session End Notification in Workflow
- 加解密对接
- WorkFlow_LeadsGeneration
- Webhooks of the Info of Predictive Dialer System
- Create a New WorkFlow Task
- Obtain the List of Workflow Templates
- Add Workflow Contacts
- Update the List Info of Workflow
- Cancel a Call
- End Status Notification from the Dimension of Phone Call
- Stop the Workflow Task
- Custom API Data Push
- Verify the Custom API Data Push
- Obtain the Task List of Workflow
- Obtain the Subtask List of the Workflow
- Obtain All the Recordings of a Single Number in the Workflow
- Flex_Route
- API_Store
- 回调数据加解密对接
- DIDI营销定制
- Chatbot
- Chatbot English
- Quick Start
- Error Code
- bot
- Query available WABA accounts
- Query the template list
- Template details
- Send template message
- Query the template message sending result
- Callback template message sending result
- Send single template message
- Callback single template message user response
- Callback agent transfer request
- Callback status change after the message is sent
- Callback message sent by user
- *Callback agent transfer request
- *Callback for status change after the agent message is sent
- *Callback for messages sent by the user after transferring to agent
- Callback for session end event
- Agent transfer result
- Query conversation list
- Query message list
- *Query message list
- Mark user message as read
- Send regular message
- End session
- Upload file
- Upload file (Google maps thumbnail)
- Report after session ends
- Inbound Callback
电话结束后通知
POST
https://api.airudder.com对接方提供此url交给我方配置
对接方需要提供URL（回调地址）给我方配置，如果此url 响应异常(http状态码非200)，我方会间隔1 分钟进行重试，最多5 次重试，失败后不再进行通知。请在收到数据后进行异步处理，尽快返回响应。
请求参数
Header 参数
Content-Type
string
必需
默认值:
application/json
User-Agent
string
可选
默认值:
Airudder
Body 参数application/json
callid
string
通话唯一键
caller_number
string
通话主叫号码
callee_number
string
必需
robot_id
string
通话的机器人ID
robot_name
string
通话的机器人名
call_start_time
string
必需
call_end_time_robot
string
必需
transfer_status
enum<integer>
转人工状态
枚举值:
0123
transfer_failure_reason
string
转人工失败原因
transfer_time
string
必需
transfer_ring_time
string
必需
transfer_success_time
string
必需
transfer_strategy
string
转人工策略
transfer_reason
string
转人工原因
call_end_time
string
必需
transfer_call_id
string
必需
intention
string
必需
slots
array [object {3}]
必需
ask_for_type
string
必需
Ask_phone_number
string
必需
package_number
string
必需
event_label
object
必需
duration
integer
通话时长，单位为秒
duration_robot
integer
必需
talkround
integer
人机交互轮次
valid_talkround
integer
必需
call_hangup_type
enum<string>
必需
枚举值:
ByUserByRobotByAgent
默认值:
ByRobot
asr_result
array[string]
必需
step_intention
array [object {2}]
必需
newState
string
节点名
intention
string
节点小标签
evaluation_result
object
评分结果
score
string
必需
默认值:
0
trigger
boolean
必需
默认值:
false
示例
{
"callid": "fd9647fa00f54416a5e0783be3252519",
"caller_number": "+0661296561",
"callee_number": "+8611111111",
"robot_id": "7325",
"robot_name": "IB_TH_TH_EN_Pra_COD_JNT",
"call_start_time": "2024-02-02 01:45:22",
"call_end_time_robot": "",
"transfer_status": 2,
"transfer_failure_reason": "",
"transfer_time": "2024-02-02 01:48:51",
"transfer_ring_time": "1970-01-01 00:00:00",
"transfer_success_time": "2024-02-02 01:48:52",
"transfer_strategy": "Step",
"transfer_reason": "",
"call_end_time": "2024-02-02 01:49:44",
"transfer_call_id": "artificial_fd9647fa00f54416a5e0783be3252519",
"intention": "R",
"slots": [
{
"ask_for_type": "2"
},
{
"ask_for_type": ""
},
{
"ask_for_type": "2"
},
{
"ask_for_type": "",
"Ask_phone_number": ""
},
{
"Ask_phone_number": "0661296561"
},
{
"ask_for_type": ""
},
{
"ask_for_type": "2"
},
{
"Ask_phone_number": ""
},
{
"ask_for_type": "2"
},
{
"ask_for_type": "",
"package_number": ""
},
{
"package_number": "240112000523"
},
{
"ask_for_type": "",
"Ask_phone_number": ""
},
{
"ask_for_type": "1"
}
],
"event_label": {},
"duration": 262,
"duration_robot": 211,
"talkround": 5,
"valid_talkround": 8,
"call_hangup_type": "ByUser",
"asr_result": [
"Robot: สวัสดีค่ะ J&T EXPRESS ยินดีให้บริการ",
"Robot: Hi, This is J&T EXPRESS, it's my pleasure to serve you.",
"Robot: โปรดเลือกตัวเลือกหมายเลขภาษา เพื่อเลือกใช้บริการตามภาษาที่คุณต้องการค่ะ ภาษาไทย กด#1. ภาษาอังกฤษ กด #2. Please use your mobile keyboard to input the corresponding number to select the service language. For Thai please press #1. For English, please press #2.",
"Human: 1",
"Robot: สวัสดีค่ะ J&T EXPRESS ยินดีให้บริการ",
"Robot: -\"คุณลูกค้าต้องการสอบถามข้อมูลด้านไหนคะ กรุณาเลือกหมายเลขที่เกี่ยวข้องเพื่อสอบถามข้อมูลค่ะ\\n#1 สร้างใบจ่าหน้าพัสดุ\\n#2 ตรวจสอบสถานะพัสดุ \\n#3 ตีกลับพัสดุ \\n#4 เปลี่ยนแปลงข้อมูล \\n#5 ตรวจสอบค่าขนส่ง ระยะเวลาในการขนส่ง ค้นหาสาขาที่ให้บริการ และขอบเขตพื่นที่ในการจัดส่ง\\n#6 ร่วมธุรกิจกับเรา",
"Robot: -\"ขออภัยค่ะ เมื่อสักครู่ตรวจพบปัญหาสัญญาณขัดข้อง ไม่ทราบว่าคุณลูกค้าต้องการสอบถามข้อมูลด้านไหนค่ะ สามารถเลือกตัวเลือกที่เกี่ยวข้องเพื่อสอบถามข้อมูลได้เลยนะคะ\\n#1 สร้างใบจ่าหน้าพัสดุ\\n#2 ตรวจสอบสถานะพัสดุ \\n#3 ตีกลับพัสดุ \\n#4 เปลี่ยนแปลงข้อมูล \\n#5 ตรวจสอบค่าขนส่ง ระยะเวลาในการขนส่ง ค้นหาสาขาที่ให้บริการ และขอบเขตพื่นที่ในการจัดส่ง\\n#6 ร่วมธุรกิจกับเรา",
"Human: 2",
"Robot: คุณลูกค้าสามารถติดตามพัสดุได้ 2 วิธี หากต้องการติดตามพัสดุ ด้วยหมายเลขพัสดุ 12 หลัก กรุณากด 1 หากต้องการติดตามพัสดุ ด้วยหมายเลขโทรศัพท์ กรุณากด 2",
"Human: 2",
"Robot: โปรดกรอกหมายเลขโทรศัพท์ของคุณหลังจากได้ยินเสียงสัญญาณ แล้วกด # bi_ bi_",
"Human: 0661296561",
"Robot: ระบบตรวจพบว่าตัวเลขสี่ตัวสุดท้ายของหมายเลขพัสดุคือ 0 5 4 5 คุณลูกค้าต้องการตรวจสอบสถานะพัสดุนี้มั้ยคะ?ถ้าใช่กรุณากด 1 ถ้าไม่ใช่กรุณากด 2",
"Human: 2",
"Robot: ขออภัยด้วยค่ะ ทางเราพบข้อมูลพัสดุเฉพาะหมายเลขนี้เท่านั้น (bi_)",
"Robot: คุณลูกค้าต้องการสอบถามข้อมูลของพัสดุชิ้นอื่นอีกมั้ยค่ะ\\nหากไม่ต้องการ กรุณากด 1.\\nหากต้องการค้นหาด้วยหมายเลขพัสดุ กรุณากด 2",
"Human: 2",
"Robot: หลังจากคุณลูกค้าได้ยินเสียงสัญญาณ กรุณากดหมายเลขพัสดุ 12 หลัก แล้วกด \"#\" bi_ bi_",
"Human: 240112000523",
"Robot: ขออภัยด้วยค่ะ ทางเราไม่พบข้อมูลพัสดุของท่าน ท่านสามารถค้นหาอีกครั้งได้ในภายหลัง หรือกด #1 เพื่อโอนสายไปยังเจ้าหน้าที่ฝ่ายบริการลูกค้า (di...)",
"Human: 1",
"Robot: กรุณาถือสายรอสักครู่ ทางเรากำลังโอนสายไปยังเจ้าหน้าที่ฝ่ายบริการลูกค้าค่ะ"
],
"step_intention": [
{
"newState": "step_get_API_whether_has_undo_work_order",
"intention": ""
},
{
"newState": "step_external_service_API_has_undo_work_order",
"intention": ""
},
{
"newState": "step_has_undo_work_order_successful_or_not",
"intention": ""
},
{
"newState": "step_exist_undo_work_order",
"intention": ""
},
{
"newState": "step_GreetingsTH",
"intention": ""
},
{
"newState": "step_GreetingsEN",
"intention": ""
},
{
"newState": "step_Language_detection_AfterGreeting",
"intention": "ReplyYes"
},
{
"newState": "step_getDTMFvalue",
"intention": "ReplyYes"
},
{
"newState": "step_greetings_TH",
"intention": ""
},
{
"newState": "step_Ask_for_Intention_at_beginning",
"intention": ""
},
{
"newState": "step_DTMF_intention_split_at_beginning",
"intention": ""
},
{
"newState": "step_Ask_for_Intention_at_beginning",
"intention": "AfterSalesComplaint_PackageDamage"
},
{
"newState": "step_DTMF_intention_split_at_beginning",
"intention": "AfterSalesComplaint_PackageDamage"
},
{
"newState": "step_jump_to_Story_Check_Logistics",
"intention": ""
},
{
"newState": "step_Tracking_Ask_for_query_type_copy",
"intention": "NoRecognize"
},
{
"newState": "step_the_way_of_tracking_package_copy",
"intention": "NoRecognize"
},
{
"newState": "step_Ask_phone_number_copy",
"intention": "NoRecognize"
},
{
"newState": "step_Whether_got_CPF_length_correct_or_not_copy",
"intention": "NoRecognize"
},
{
"newState": "step_Apply_API_to_get_tracking_number_copy",
"intention": ""
},
{
"newState": "step_external_service_API_get_waybill_no",
"intention": ""
},
{
"newState": "step_Get_API_successful_or_not_copy",
"intention": ""
},
{
"newState": "step_get_API_logistics_status_copy_copy",
"intention": ""
},
{
"newState": "step_history_courier_number_splitting",
"intention": ""
},
{
"newState": "step_variable_assignment_for_last4digits",
"intention": ""
},
{
"newState": "step_Confirm_package_last_4_digits",
"intention": "ReplyYes"
},
{
"newState": "step_last_4_digits_yes_or_no",
"intention": "ReplyYes"
},
{
"newState": "step_Inform_phone_number_package_status_no",
"intention": ""
},
{
"newState": "step_Inform_package_status_more",
"intention": "NoRecognize"
},
{
"newState": "step_getintent_Inform_package_status_more",
"intention": "NoRecognize"
},
{
"newState": "step_2_Inform_package_status_more",
"intention": ""
},
{
"newState": "step_Ask_Tracking_number_copy",
"intention": "NoRecognize"
},
{
"newState": "step_Whether_got_tracking_number_length_correct_or_not_copy",
"intention": "NoRecognize"
},
{
"newState": "step_slot_assign_to_variable",
"intention": ""
},
{
"newState": "step_get_API_logistics_status_trackingnumber",
"intention": ""
},
{
"newState": "step_external_service_API_get_waybill_status",
"intention": ""
},
{
"newState": "step_API_get_logistics_successful_or_not_copy",
"intention": ""
},
{
"newState": "step_logistics_status_splitting_copy_copy",
"intention": ""
},
{
"newState": "step_Status_is_empty_copy",
"intention": "ReplyYes"
},
{
"newState": "step_IF_need_transfer_copy",
"intention": "ReplyYes"
},
{
"newState": "step_Need_Transfer_copy",
"intention": ""
},
{
"newState": "step_getintent_package_number_or_not_transfer",
"intention": ""
},
{
"newState": "step_slot_assign_to_variable__transfer",
"intention": ""
},
{
"newState": "step_get_waybill_status__transfer",
"intention": ""
},
{
"newState": "step_external_service_API_get_waybill_status",
"intention": ""
},
{
"newState": "step_whether_complaint",
"intention": ""
},
{
"newState": "step_RNC_transfer_to_agent",
"intention": ""
},
{
"newState": "step_RNC_transfer_to_agent",
"intention": ""
}
],
"evaluation_result": {
"score": "0",
"trigger": false
}
}示例代码
Shell
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C
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Ruby
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请求示例请求示例
Shell
JavaScript
Java
Swift
curl --location --request POST 'https://api.airudder.com对接方提供此url交给我方配置' \
--header 'User-Agent: Airudder' \
--header 'Content-Type: application/json' \
--data-raw '{
"callid": "fd9647fa00f54416a5e0783be3252519",
"caller_number": "+0661296561",
"callee_number": "+8611111111",
"robot_id": "7325",
"robot_name": "IB_TH_TH_EN_Pra_COD_JNT",
"call_start_time": "2024-02-02 01:45:22",
"call_end_time_robot": "",
"transfer_status": 2,
"transfer_failure_reason": "",
"transfer_time": "2024-02-02 01:48:51",
"transfer_ring_time": "1970-01-01 00:00:00",
"transfer_success_time": "2024-02-02 01:48:52",
"transfer_strategy": "Step",
"transfer_reason": "",
"call_end_time": "2024-02-02 01:49:44",
"transfer_call_id": "artificial_fd9647fa00f54416a5e0783be3252519",
"intention": "R",
"slots": [
{
"ask_for_type": "2"
},
{
"ask_for_type": ""
},
{
"ask_for_type": "2"
},
{
"ask_for_type": "",
"Ask_phone_number": ""
},
{
"Ask_phone_number": "0661296561"
},
{
"ask_for_type": ""
},
{
"ask_for_type": "2"
},
{
"Ask_phone_number": ""
},
{
"ask_for_type": "2"
},
{
"ask_for_type": "",
"package_number": ""
},
{
"package_number": "240112000523"
},
{
"ask_for_type": "",
"Ask_phone_number": ""
},
{
"ask_for_type": "1"
}
],
"event_label": {},
"duration": 262,
"duration_robot": 211,
"talkround": 5,
"valid_talkround": 8,
"call_hangup_type": "ByUser",
"asr_result": [
"Robot: \u0e2a\u0e27\u0e31\u0e2a\u0e14\u0e35\u0e04\u0e48\u0e30 J\u0026T EXPRESS \u0e22\u0e34\u0e19\u0e14\u0e35\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23",
"Robot: Hi, This is J\u0026T EXPRESS, it'\''s my pleasure to serve you.",
"Robot: \u0e42\u0e1b\u0e23\u0e14\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e15\u0e31\u0e27\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02\u0e20\u0e32\u0e29\u0e32 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e43\u0e0a\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e15\u0e32\u0e21\u0e20\u0e32\u0e29\u0e32\u0e17\u0e35\u0e48\u0e04\u0e38\u0e13\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e04\u0e48\u0e30 \u0e20\u0e32\u0e29\u0e32\u0e44\u0e17\u0e22 \u0e01\u0e14#1. \u0e20\u0e32\u0e29\u0e32\u0e2d\u0e31\u0e07\u0e01\u0e24\u0e29 \u0e01\u0e14 #2. Please use your mobile keyboard to input the corresponding number to select the service language. For Thai please press #1. For English, please press #2.",
"Human: 1",
"Robot: \u0e2a\u0e27\u0e31\u0e2a\u0e14\u0e35\u0e04\u0e48\u0e30 J\u0026T EXPRESS \u0e22\u0e34\u0e19\u0e14\u0e35\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23",
"Robot: -\"\u0e04\u0e38\u0e13\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e2a\u0e2d\u0e1a\u0e16\u0e32\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e14\u0e49\u0e32\u0e19\u0e44\u0e2b\u0e19\u0e04\u0e30 \u0e01\u0e23\u0e38\u0e13\u0e32\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02\u0e17\u0e35\u0e48\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e02\u0e49\u0e2d\u0e07\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e2d\u0e1a\u0e16\u0e32\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e04\u0e48\u0e30\\n#1 \u0e2a\u0e23\u0e49\u0e32\u0e07\u0e43\u0e1a\u0e08\u0e48\u0e32\u0e2b\u0e19\u0e49\u0e32\u0e1e\u0e31\u0e2a\u0e14\u0e38\\n#2 \u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e2a\u0e16\u0e32\u0e19\u0e30\u0e1e\u0e31\u0e2a\u0e14\u0e38 \\n#3 \u0e15\u0e35\u0e01\u0e25\u0e31\u0e1a\u0e1e\u0e31\u0e2a\u0e14\u0e38 \\n#4 \u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e41\u0e1b\u0e25\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 \\n#5 \u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e04\u0e48\u0e32\u0e02\u0e19\u0e2a\u0e48\u0e07 \u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e43\u0e19\u0e01\u0e32\u0e23\u0e02\u0e19\u0e2a\u0e48\u0e07 \u0e04\u0e49\u0e19\u0e2b\u0e32\u0e2a\u0e32\u0e02\u0e32\u0e17\u0e35\u0e48\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 \u0e41\u0e25\u0e30\u0e02\u0e2d\u0e1a\u0e40\u0e02\u0e15\u0e1e\u0e37\u0e48\u0e19\u0e17\u0e35\u0e48\u0e43\u0e19\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e2a\u0e48\u0e07\\n#6 \u0e23\u0e48\u0e27\u0e21\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e01\u0e31\u0e1a\u0e40\u0e23\u0e32", "Robot: -\"\u0e02\u0e2d\u0e2d\u0e20\u0e31\u0e22\u0e04\u0e48\u0e30 \u0e40\u0e21\u0e37\u0e48\u0e2d\u0e2a\u0e31\u0e01\u0e04\u0e23\u0e39\u0e48\u0e15\u0e23\u0e27\u0e08\u0e1e\u0e1a\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e2a\u0e31\u0e0d\u0e0d\u0e32\u0e13\u0e02\u0e31\u0e14\u0e02\u0e49\u0e2d\u0e07 \u0e44\u0e21\u0e48\u0e17\u0e23\u0e32\u0e1a\u0e27\u0e48\u0e32\u0e04\u0e38\u0e13\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e2a\u0e2d\u0e1a\u0e16\u0e32\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e14\u0e49\u0e32\u0e19\u0e44\u0e2b\u0e19\u0e04\u0e48\u0e30 \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e15\u0e31\u0e27\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e17\u0e35\u0e48\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e02\u0e49\u0e2d\u0e07\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e2d\u0e1a\u0e16\u0e32\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e44\u0e14\u0e49\u0e40\u0e25\u0e22\u0e19\u0e30\u0e04\u0e30\\n#1 \u0e2a\u0e23\u0e49\u0e32\u0e07\u0e43\u0e1a\u0e08\u0e48\u0e32\u0e2b\u0e19\u0e49\u0e32\u0e1e\u0e31\u0e2a\u0e14\u0e38\\n#2 \u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e2a\u0e16\u0e32\u0e19\u0e30\u0e1e\u0e31\u0e2a\u0e14\u0e38 \\n#3 \u0e15\u0e35\u0e01\u0e25\u0e31\u0e1a\u0e1e\u0e31\u0e2a\u0e14\u0e38 \\n#4 \u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e41\u0e1b\u0e25\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 \\n#5 \u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e04\u0e48\u0e32\u0e02\u0e19\u0e2a\u0e48\u0e07 \u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e43\u0e19\u0e01\u0e32\u0e23\u0e02\u0e19\u0e2a\u0e48\u0e07 \u0e04\u0e49\u0e19\u0e2b\u0e32\u0e2a\u0e32\u0e02\u0e32\u0e17\u0e35\u0e48\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 \u0e41\u0e25\u0e30\u0e02\u0e2d\u0e1a\u0e40\u0e02\u0e15\u0e1e\u0e37\u0e48\u0e19\u0e17\u0e35\u0e48\u0e43\u0e19\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e2a\u0e48\u0e07\\n#6 \u0e23\u0e48\u0e27\u0e21\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e01\u0e31\u0e1a\u0e40\u0e23\u0e32",
"Human: 2",
"Robot: \u0e04\u0e38\u0e13\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e15\u0e34\u0e14\u0e15\u0e32\u0e21\u0e1e\u0e31\u0e2a\u0e14\u0e38\u0e44\u0e14\u0e49 2 \u0e27\u0e34\u0e18\u0e35 \u0e2b\u0e32\u0e01\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e32\u0e21\u0e1e\u0e31\u0e2a\u0e14\u0e38 \u0e14\u0e49\u0e27\u0e22\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02\u0e1e\u0e31\u0e2a\u0e14\u0e38 12 \u0e2b\u0e25\u0e31\u0e01 \u0e01\u0e23\u0e38\u0e13\u0e32\u0e01\u0e14 1 \u0e2b\u0e32\u0e01\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e32\u0e21\u0e1e\u0e31\u0e2a\u0e14\u0e38 \u0e14\u0e49\u0e27\u0e22\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02\u0e42\u0e17\u0e23\u0e28\u0e31\u0e1e\u0e17\u0e4c \u0e01\u0e23\u0e38\u0e13\u0e32\u0e01\u0e14 2",
"Human: 2",
"Robot: \u0e42\u0e1b\u0e23\u0e14\u0e01\u0e23\u0e2d\u0e01\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02\u0e42\u0e17\u0e23\u0e28\u0e31\u0e1e\u0e17\u0e4c\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e2b\u0e25\u0e31\u0e07\u0e08\u0e32\u0e01\u0e44\u0e14\u0e49\u0e22\u0e34\u0e19\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e2a\u0e31\u0e0d\u0e0d\u0e32\u0e13 \u0e41\u0e25\u0e49\u0e27\u0e01\u0e14 # bi_ bi_",
"Human: 0661296561",
"Robot: \u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e23\u0e27\u0e08\u0e1e\u0e1a\u0e27\u0e48\u0e32\u0e15\u0e31\u0e27\u0e40\u0e25\u0e02\u0e2a\u0e35\u0e48\u0e15\u0e31\u0e27\u0e2a\u0e38\u0e14\u0e17\u0e49\u0e32\u0e22\u0e02\u0e2d\u0e07\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02\u0e1e\u0e31\u0e2a\u0e14\u0e38\u0e04\u0e37\u0e2d 0 5 4 5 \u0e04\u0e38\u0e13\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e2a\u0e16\u0e32\u0e19\u0e30\u0e1e\u0e31\u0e2a\u0e14\u0e38\u0e19\u0e35\u0e49\u0e21\u0e31\u0e49\u0e22\u0e04\u0e30?\u0e16\u0e49\u0e32\u0e43\u0e0a\u0e48\u0e01\u0e23\u0e38\u0e13\u0e32\u0e01\u0e14 1 \u0e16\u0e49\u0e32\u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e01\u0e23\u0e38\u0e13\u0e32\u0e01\u0e14 2",
"Human: 2",
"Robot: \u0e02\u0e2d\u0e2d\u0e20\u0e31\u0e22\u0e14\u0e49\u0e27\u0e22\u0e04\u0e48\u0e30 \u0e17\u0e32\u0e07\u0e40\u0e23\u0e32\u0e1e\u0e1a\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e1e\u0e31\u0e2a\u0e14\u0e38\u0e40\u0e09\u0e1e\u0e32\u0e30\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02\u0e19\u0e35\u0e49\u0e40\u0e17\u0e48\u0e32\u0e19\u0e31\u0e49\u0e19 (bi_)",
"Robot: \u0e04\u0e38\u0e13\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e2a\u0e2d\u0e1a\u0e16\u0e32\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e02\u0e2d\u0e07\u0e1e\u0e31\u0e2a\u0e14\u0e38\u0e0a\u0e34\u0e49\u0e19\u0e2d\u0e37\u0e48\u0e19\u0e2d\u0e35\u0e01\u0e21\u0e31\u0e49\u0e22\u0e04\u0e48\u0e30\\n\u0e2b\u0e32\u0e01\u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23 \u0e01\u0e23\u0e38\u0e13\u0e32\u0e01\u0e14 1.\\n\u0e2b\u0e32\u0e01\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e04\u0e49\u0e19\u0e2b\u0e32\u0e14\u0e49\u0e27\u0e22\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02\u0e1e\u0e31\u0e2a\u0e14\u0e38 \u0e01\u0e23\u0e38\u0e13\u0e32\u0e01\u0e14 2",
"Human: 2",
"Robot: \u0e2b\u0e25\u0e31\u0e07\u0e08\u0e32\u0e01\u0e04\u0e38\u0e13\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e14\u0e49\u0e22\u0e34\u0e19\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e2a\u0e31\u0e0d\u0e0d\u0e32\u0e13 \u0e01\u0e23\u0e38\u0e13\u0e32\u0e01\u0e14\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02\u0e1e\u0e31\u0e2a\u0e14\u0e38 12 \u0e2b\u0e25\u0e31\u0e01 \u0e41\u0e25\u0e49\u0e27\u0e01\u0e14 \"#\" bi_ bi_",
"Human: 240112000523",
"Robot: \u0e02\u0e2d\u0e2d\u0e20\u0e31\u0e22\u0e14\u0e49\u0e27\u0e22\u0e04\u0e48\u0e30 \u0e17\u0e32\u0e07\u0e40\u0e23\u0e32\u0e44\u0e21\u0e48\u0e1e\u0e1a\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e1e\u0e31\u0e2a\u0e14\u0e38\u0e02\u0e2d\u0e07\u0e17\u0e48\u0e32\u0e19 \u0e17\u0e48\u0e32\u0e19\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e04\u0e49\u0e19\u0e2b\u0e32\u0e2d\u0e35\u0e01\u0e04\u0e23\u0e31\u0e49\u0e07\u0e44\u0e14\u0e49\u0e43\u0e19\u0e20\u0e32\u0e22\u0e2b\u0e25\u0e31\u0e07 \u0e2b\u0e23\u0e37\u0e2d\u0e01\u0e14 #1 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e42\u0e2d\u0e19\u0e2a\u0e32\u0e22\u0e44\u0e1b\u0e22\u0e31\u0e07\u0e40\u0e08\u0e49\u0e32\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48\u0e1d\u0e48\u0e32\u0e22\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 (di...)",
"Human: 1",
"Robot: \u0e01\u0e23\u0e38\u0e13\u0e32\u0e16\u0e37\u0e2d\u0e2a\u0e32\u0e22\u0e23\u0e2d\u0e2a\u0e31\u0e01\u0e04\u0e23\u0e39\u0e48 \u0e17\u0e32\u0e07\u0e40\u0e23\u0e32\u0e01\u0e33\u0e25\u0e31\u0e07\u0e42\u0e2d\u0e19\u0e2a\u0e32\u0e22\u0e44\u0e1b\u0e22\u0e31\u0e07\u0e40\u0e08\u0e49\u0e32\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48\u0e1d\u0e48\u0e32\u0e22\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e04\u0e48\u0e30"
],
"step_intention": [
{
"newState": "step_get_API_whether_has_undo_work_order",
"intention": ""
},
{
"newState": "step_external_service_API_has_undo_work_order",
"intention": ""
},
{
"newState": "step_has_undo_work_order_successful_or_not",
"intention": ""
},
{
"newState": "step_exist_undo_work_order",
"intention": ""
},
{
"newState": "step_GreetingsTH",
"intention": ""
},
{
"newState": "step_GreetingsEN",
"intention": ""
},
{
"newState": "step_Language_detection_AfterGreeting",
"intention": "ReplyYes"
},
{
"newState": "step_getDTMFvalue",
"intention": "ReplyYes"
},
{
"newState": "step_greetings_TH",
"intention": ""
},
{
"newState": "step_Ask_for_Intention_at_beginning",
"intention": ""
},
{
"newState": "step_DTMF_intention_split_at_beginning",
"intention": ""
},
{
"newState": "step_Ask_for_Intention_at_beginning",
"intention": "AfterSalesComplaint_PackageDamage"
},
{
"newState": "step_DTMF_intention_split_at_beginning",
"intention": "AfterSalesComplaint_PackageDamage"
},
{
"newState": "step_jump_to_Story_Check_Logistics",
"intention": ""
},
{
"newState": "step_Tracking_Ask_for_query_type_copy",
"intention": "NoRecognize"
},
{
"newState": "step_the_way_of_tracking_package_copy",
"intention": "NoRecognize"
},
{
"newState": "step_Ask_phone_number_copy",
"intention": "NoRecognize"
},
{
"newState": "step_Whether_got_CPF_length_correct_or_not_copy",
"intention": "NoRecognize"
},
{
"newState": "step_Apply_API_to_get_tracking_number_copy",
"intention": ""
},
{
"newState": "step_external_service_API_get_waybill_no",
"intention": ""
},
{
"newState": "step_Get_API_successful_or_not_copy",
"intention": ""
},
{
"newState": "step_get_API_logistics_status_copy_copy",
"intention": ""
},
{
"newState": "step_history_courier_number_splitting",
"intention": ""
},
{
"newState": "step_variable_assignment_for_last4digits",
"intention": ""
},
{
"newState": "step_Confirm_package_last_4_digits",
"intention": "ReplyYes"
},
{
"newState": "step_last_4_digits_yes_or_no",
"intention": "ReplyYes"
},
{
"newState": "step_Inform_phone_number_package_status_no",
"intention": ""
},
{
"newState": "step_Inform_package_status_more",
"intention": "NoRecognize"
},
{
"newState": "step_getintent_Inform_package_status_more",
"intention": "NoRecognize"
},
{
"newState": "step_2_Inform_package_status_more",
"intention": ""
},
{
"newState": "step_Ask_Tracking_number_copy",
"intention": "NoRecognize"
},
{
"newState": "step_Whether_got_tracking_number_length_correct_or_not_copy",
"intention": "NoRecognize"
},
{
"newState": "step_slot_assign_to_variable",
"intention": ""
},
{
"newState": "step_get_API_logistics_status_trackingnumber",
"intention": ""
},
{
"newState": "step_external_service_API_get_waybill_status",
"intention": ""
},
{
"newState": "step_API_get_logistics_successful_or_not_copy",
"intention": ""
},
{
"newState": "step_logistics_status_splitting_copy_copy",
"intention": ""
},
{
"newState": "step_Status_is_empty_copy",
"intention": "ReplyYes"
},
{
"newState": "step_IF_need_transfer_copy",
"intention": "ReplyYes"
},
{
"newState": "step_Need_Transfer_copy",
"intention": ""
},
{
"newState": "step_getintent_package_number_or_not_transfer",
"intention": ""
},
{
"newState": "step_slot_assign_to_variable__transfer",
"intention": ""
},
{
"newState": "step_get_waybill_status__transfer",
"intention": ""
},
{
"newState": "step_external_service_API_get_waybill_status",
"intention": ""
},
{
"newState": "step_whether_complaint",
"intention": ""
},
{
"newState": "step_RNC_transfer_to_agent",
"intention": ""
},
{
"newState": "step_RNC_transfer_to_agent",
"intention": ""
}
],
"evaluation_result": {
"score": "0",
"trigger": false
}
}'返回响应
🟢200成功
application/json
Body
object {0}
示例
{}修改于 2024-03-08 11:09:37